Welcome to merlynai.co and app.merlynai.co (the “Website”). This Website is owned and operated by Windward Ltd (“we,” “our,” or “us”), a company registered in the Hong Kong Special Administrative Region (“Hong Kong”). By accessing or using our Website, creating an account, or purchasing products or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, do not use this Website.
01.Eligibility and accounts
- Age. You must be at least 18 years old to use this website or make purchases.
- Account safety. You must use a valid email address to log in. You are responsible for keeping your password safe.
- Accurate info. You agree to provide true and up-to-date information when creating an account.
02.Payments and strict no-refund policy
- Payment processors. All payments are processed securely through our third-party service providers, Stripe or Airwallex.
- Authorisation. By providing payment details, you confirm that you are authorised to use the credit card or payment account.
- Currency. Unless stated otherwise, all prices and transactions are processed in USD.
Strict no refunds.
All sales and transactions are final. We do not offer refunds, credits, or exchanges for any reason once a payment is successfully processed. By completing your purchase, you acknowledge and agree to this strict no-refund policy.
03.Intellectual property rights
- Our content.All content on this website — including text, graphics, logos, images, and software — belongs to us or our licensors.
- Usage limit. You may view and use the website for personal use only. You may not copy, distribute, or modify any part of this website without our written permission.
04.Prohibited conduct
When using our website, you agree not to:
- Use a fake email address or impersonate any person.
- Attempt to hack, damage, or disrupt the website’s security or servers.
- Use any automated tools (such as robots or scrapers) to collect data from our website.
05.Limitation of liability
- As-is basis.This website and its services are provided on an “as-is” and “as-available” basis without any warranties.
- No liability. To the maximum extent permitted by Hong Kong law, we will not be held liable for any indirect, accidental, or financial damages resulting from your use or inability to use this website.
06.Indemnity and hold harmless
To the maximum extent permitted by Hong Kong law, you agree to indemnify, defend, and hold harmless Windward Ltd, its directors, employees, and agents from and against any and all claims, damages, costs, losses, or expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of our website or services.
- Your violation of any part of these Terms and Conditions.
- Your violation of any third-party rights, including intellectual property or privacy rights.
07.Termination of service
We reserve the right to suspend or close your account and block your access to the website at any time, without notice, if we believe you have broken these Terms and Conditions.
08.Governing law and jurisdiction
These Terms and Conditions are governed by and written in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes or legal arguments relating to these terms will be handled exclusively by the courts of Hong Kong.
Questions about these terms?
Reach out and we’ll respond within a reasonable timeframe.
hello@merlynai.co →See also Privacy Policy.